Privacy Policy

This Privacy Policy outlines the practices of EQ9AU regarding the collection, use, and protection of personal data. We are committed to safeguarding your privacy while providing the highest level of service in our online casino operations. This policy applies to all users of our services and is designed to comply with applicable data protection laws and gambling regulations in Australia.

License Information

EQ9AU operates under the license granted by Curacao eGaming. This license authorizes us to provide online gaming services in accordance with the regulatory standards set forth by the licensing authority. Compliance with these regulations is integral to our operations, including the handling of personal data as described in this policy.

Data Collection

We collect various types of information to provide our services effectively. The categories of personal data we may collect include:

• Registration Data: Information such as your name, date of birth, address, and contact details collected during account registration.
• Payment Details: Information necessary for processing transactions, including payment method details and transaction history.
• Technical Logs: Data such as IP addresses, browser types, and access times, which help us monitor and improve our platform’s performance and security.
• Cookies: As detailed in our Cookie Policy, we use cookies to enhance user experience and collect data about user interactions with our site.

Purpose of Data Usage

The personal data we collect is used for various purposes, including but not limited to:

• Account Management: To create, maintain, and manage your account on our platform.
• Marketing Communication: To send you promotional material and updates about our services, provided you have opted in to receive such communications.
• Anti-Fraud Checks: To prevent fraudulent activities and ensure the security of our platform and users.
• AML Compliance: To comply with Anti-Money Laundering regulations and monitor transactions for suspicious activities.
• KYC Procedures: To verify your identity and age as part of our Know Your Customer obligations.

Data Sharing

Your personal data may be shared with third parties in specific circumstances, including:

• Payment Providers: To facilitate transactions and process payments securely.
• Verification Partners: To assist in identity verification and compliance with legal obligations.
• Regulatory Authorities: To comply with legal requirements or requests from regulatory bodies.

We ensure that any third parties with whom we share your data are contractually obligated to protect your information and use it only for the purposes specified.

User Rights

You have certain rights regarding your personal data, including:

• Right to Access: You can request access to the personal data we hold about you.
• Right to Deletion: You can request the deletion of your personal data, subject to our legal obligations.
• Right to Restrict Processing: You can request that we limit the processing of your personal data under certain circumstances.

To exercise these rights, please contact our support team. We will respond to your request in accordance with applicable laws.

Cookie Policy

Cookies are small data files stored on your device when you visit our website. We use the following types of cookies:

• Essential Cookies: These cookies are necessary for the website to function correctly and cannot be disabled. They enable core functionalities such as security and network management.
• Analytical Cookies: These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. This data is used to improve our platform’s performance and user experience.

You can manage your cookie preferences through your browser settings. However, disabling cookies may affect your ability to use certain features of our website.

Data Security

We take the security of your personal data seriously and employ appropriate technical and organizational measures to protect it. These measures include encryption, firewalls, and secure server environments. Despite our efforts to protect your data, we cannot guarantee its absolute security, and you use our services at your own risk.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on our website, and we encourage you to review this policy periodically to stay informed about our data protection practices.

Contact Information

For any questions about this Privacy Policy or our data handling practices, please reach out to our support team. We are committed to addressing your concerns and ensuring your privacy.

By using our services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your personal data as described herein.